"IF YOUR BRAND
IS THE ANSWER..."

"WHAT'S THE QUESTION?"

"BLOG POSTS"

Agentic AI Will Run 68% of Customer Service by 2028.

In a landmark and somewhat shocking global study released this week, Cisco revealed a very bold prediction: by 2028, 68% of customer...

Nike’s Return to Amazon.

What It Really Says About Power, Pricing, and Presence. Nike is back on Amazon. To most, that might sound like a simple distribution...

CASE STUDY: SNOWSCENE X IGU GLOBAL

The holiday starts here. When you walk into the new Snowscene flagship in Brisbane, Queensland something shifts. Not the temperature...

"ABOUT US"

We drive business success from the inside out by strategically aligning your business ethos with human emotions, creating real trust, true loyalty and ongoing allegiance. We are an extension of your business, rooted in the retail industry with a focus on what truly matters: the human experience. We uncover the emotions and insights that drive both your team, customers and business to craft strategies that others might take months or even years to realise.

"SPEAKING"

Recognised as a leading voice in retail, Nick Gray delivers dynamic, thought-provoking presentations tailored to resonate with diverse business audiences. Offering an ever-evolving array of cutting edge and compelling topics, suitable for any business audience.

"ADVISORY"

Through immersive workshops and strategic insights, we empower your team to navigate complexity with confidence, transforming challenges into opportunities. Our expertise spans from in-depth workshops that change and enhance understanding and confidence. With our rich knowledge and experience along with forward-looking insights, we offer clarity amid the chaos.

OVER 25 YEARS EXPERIENCE HAVING WORKED FOR THE BEST

WHAT OUR CLIENTS SAY ABOUT US

"We had the pleasure of working with Nick Gray, who recently consulted for our business Huxbaby. From the outset, Nick demonstrated a great ability to quickly immerse himself in our business, absorbing and understanding our unique needs and challenges. Nick expertly synthesised a wide variety of information in a short time frame, distilling it into a concise brand document which has been used across multiple facets of our business. I highly recommend Nick’s services to any company looking to refine their brand strategy with a skilled consultant."

"HUXBABY"

"IF YOUR BRAND IS THE ANSWER..." "WHAT'S THE QUESTION?"